Alert Level 3: Contactless pick-ups / deliveries update
Are there restrictions on items I can send during Alert Level 3?
There are no restrictions on the type of freight we can move through our network at Alert Level 3.
Putting safety first means there may be additional time taken to deliver some freight and there may be a delay in standard response times to queries.
Our branches are not accepting one-off cash sales and sending of parcels from 'walk-in customers' during Level 3.
Are deliveries and pick ups contact-less currently?
Yes. All deliveries, pick ups and branch collections are currently contact-less.
More on how contact-less parcel deliveries and pick-ups work
Are there any restrictions on items I can send?
There are no restrictions on the type of freight we can move through our network at Alert Level 2 & 3. However, we recommend holding off sending items to businesses that aren't allowed to open during Alert Level 3.
Should items be sent to businesses that are closed, and Level 3 extends, Post Haste Couriers may return the items to the sender (and charge the sender for returns) to ensure our network can continue to operate (we do not have extensive storage facilities for undeliverable freight).
Contact-less parcel deliveries and pick-ups
More on how contact-less parcel deliveries and pick-ups work
Redelivery options at Level 3: All options available
A missed delivery card is left when your courier tried to deliver an item that required a signature on delivery and no one was present, didn’t feel they could leave it unattended on your property, or couldn’t get access to your property.
When an item isn’t delivered, and a missed delivery card is left. The courier will return it to their home branch for safekeeping where it will remain until you request what to do with it. Items that are unclaimed for more than 14 days will be returned to the sender.
What redelivery options are available at Level 3?
- Redelivery to the same address (by contact-less delivery)
- Redirection to another address that you will be present (by contact-less delivery)
- Collection from our branch
- Redeliver to a Delivery Link Partner (please check first that they are open)
- Sign up for My Drop Zone
No one-off cash sales from branch
Our branches are not accepting one-off cash sales and sending of parcels from 'walk-in customers' during Level 3.
